614.232.6500

Patient Information

One Medical Passport

Complete your medical history online—here’s how.
To ensure you receive the best care possible, Polaris Surgery Center offers an easy, online questionnaire for you to complete at your convenience. When you use One Medical Passport online, you avoid long phone interviews and handwritten forms.

Start at
www.onemedicalpassport.com.

For new patients, click the green Register button.

Once you have registered, please select Polaris Surgery Center.

Then complete each questionnaire page, and click Next to save and continue.

Once you have completed, click Finish to securely send us your information.

If you need assistance, click the Help link located on every page.

If you are not able to complete your history online, please call our pre-op nurse during normal business hours at 614.232.6500 to complete your history over
the phone.

For returning patients, enter your username and password to update or finish information previously submitted.

Notice of Privacy Practices
Patient Financial Responsibility
Advanced Directives

The Center’s policy considers all patient’s eligible for life-sustaining emergency treatment such as resuscitation and transfer to a hospital in the rare event that their medical condition deteriorates.

If a patient should provide his/her advanced directive a copy will be placed on the patient’s medical record and transferred with the patient should a hospital transfer be ordered by his/her physician.

At all times the patient or his/her representative will be able to obtain any information they need to give informed consent before any treatment or procedure.

In order to assure that the community is served by this facility, information concerning advanced directives is available at the facility. To obtain this form and information, please call (614) 232-6500. Additional information is also available here.

Grievance

“Polaris Surgery Center acknowledges that a patient may wish to file a formal grievance related to their care or other services. Grievances are taken very seriously and will go through a thorough investigation and ultimately formal review by a multi-disciplinary Grievance Committee. You may file a grievance by:
1.Calling Polaris Surgery Center at (614) 232-6500.
2.Contacting the Ohio Department of Health by way of its Ambulatory Surgical Facilities department at 614-995-7466, by writing to them at: Bureau of Regulatory Operations, Ambulatory Surgical Facilities 246 N. High Street, Columbus, Ohio 43215 or by emailing them at community@ODH.ohio.gov.
3.Contacting the Joint Commission at: complaint@jointcommission.org or by phone at: (800)
994-6610.
4.Contacting the Medicare Ombudsman by way of its Complaint Hotline at 1-800-MEDICARE (633-4227) or https://www.medicare.gov/claims-appeals/your-medicare-rights/get-help-with-your-rights-protections

Hotels

We want you and your family to be as comfortable as possible. Our goal is to maintain an environment that fosters our staff and physician skills, while providing the comfort and expert care that improves the quality of life for you and your family. Here are a few close hotels.We want you and your family to be as comfortable as possible. Our goal is to maintain an environment that fosters our staff and physician skills, while providing the comfort and expert care that improves the quality of life for you and your family. Here are a few close hotels.

Call the location of your choice below:

Hilton Columbus/Polaris
8700 Lyra Drive
Columbus, OH 43240
Ph: (614) 885-1600

Hilton Garden Inn
8535 Lyra Drive
Columbus, OH 43240
Ph: (614) 846-8884

Cambria Suites
9100 Lyra Drive
Columbus, OH 43240
Ph: (614) 841-9100

Candlewood Suites Polaris
8515 Lyra Drive
Columbus, OH 43240
Ph: (614) 436-6600

Residence Inn By Marriott
8865 Lyra Drive
Columbus, OH 43240
Ph: (614) 436-3955

Questions? Just reach out!

We're here to answer any questions you have. Simply fill out the form below and someone will be in touch within 24 hours.

Due to the COVID-19 pandemic our hours and check-in procedures have temporarily changed.Important COVID-19 Info