Grievance Policy

Polaris Surgery Center acknowledges that a patient may wish to file a formal grievance related to their care or other services. Grievances are taken very seriously and will go through a thorough investigation and ultimately formal review by a multi-disciplinary Grievance Committee. You may file a grievance by:

  1. Calling Polaris Surgery Center at (614) 232-6500.
  2. Contacting the Ohio Department of Health by way of its Health Care Facility Complaint Hotline at 1-800-342-0553 or by writing to them at 245 N. High Street, Columbus, Ohio 43215.
  3. Contacting the Joint Commission at:, or by phoning (800) 994-6610.
  4. Contacting the Medicare Ombudsman by way of its Complaint Hotline at 1-800-633-MEDICARE (633-4227) or (ombudsman link is on the left hand column).